Browse the Most Common Account and Payment Questions
We organised this FAQ around the real steps you take — from registration through to cashing out. Account questions cover the sign-up flow, OTP verification, and what to do if your login isn't working. Payment questions explain exactly how bKash, Nagad, and Rocket deposits are processed: you open the wallet app, send to the account number shown in the cashier, confirm with
your PIN, and the balance reflects in your account once the transfer clears. Withdrawal answers explain the verification step before your first payout — we check that the wallet number matches the name on the account, which keeps your funds secure. Players in Dhaka and elsewhere tell us this is the step they most want clarity on, so we've covered it in
detail. For anything not answered here, our support team is reachable via live chat and email. Availability of all services depends on your local law and eligible region.
- bKash deposits
- Nagad transfers
- Rocket payments