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Read These Terms Before You Open an Account

These terms set out what pbp88 expects from you and what you can expect from us — covering account registration, payment conduct via bKash, Nagad, and Rocket, and the rules that apply when you use our lobby.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension groundsJurisdiction-dependent access
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pbp88 Read These Terms Before You Open an Account
HOW WE OPERATE

How pbp88 Applies These Terms Fairly

We apply these terms consistently across every account. When a decision is made — whether it is a withdrawal hold, an account review, or a payment query — it is made against the published version of these terms, not ad hoc. If you believe a decision was made in error, you have the right to raise it with us in writing.

Account Security

Your account is tied to the mobile number and wallet you registered. We use OTP verification to confirm identity before withdrawals to bKash, Nagad, or Rocket are processed.

Data Retention

We retain account data for the period required by our operational and compliance obligations. You can request a summary of the data we hold by contacting support in writing.

Terms Updates

When we update these terms, the revised version is published here with the effective date noted. Continued use of your account after an update means you accept the revised terms.

Dispute Process

Raise a dispute through live chat or email with your account ID and the transaction or decision reference. We aim to respond with a written outcome and the clause that applies.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — or if you need to dispute a decision made under them — our support team can walk you through it. Queries about payment terms linked to bKash, Nagad, or Rocket accounts are handled by the same team. Reach out through any of the channels below and we will respond with the relevant clause and next steps.

Team online

Live Chat

Open the chat icon in the lobby. Available for account and terms queries. Responses cover payment terms, account standing, and suspension notices.

Email Support

Send your terms query to our support address. Include your account ID and the clause number you are asking about for a faster response.

Help Centre

Our help centre holds the current published version of these terms alongside account guides covering bKash, Nagad, and Rocket payment conduct.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering account rules, payment conditions, and what happens when something goes wrong.

The core account terms apply to everyone. Payment-specific rules — for bKash, Nagad, or Rocket — are detailed at the cashier and form part of these terms when you initiate a transaction.

We publish updates here with an effective date. If the change is material, we will notify you through your registered contact. Continued account use after the date means you accept the update.

If we determine your region is not eligible, your account may be suspended and any pending transactions reviewed. It is your responsibility to confirm access is lawful in your location.

Contact support by email with your account ID and a written data request. We will respond with details of what we hold and the retention period that applies to your account.

Using a bKash, Nagad, or Rocket wallet that is not registered in your name, funding an account through a third party, or attempting to reverse a confirmed deposit are all violations under these terms.

Submit a written dispute via email or live chat. Include your account ID, the date of the decision, and the relevant transaction. We will review against the published terms and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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